How long will it take my package to be delivered?
See Shipping Info page.
There are other shops selling Keiki Kona shorts. Are they real?
No. keikikona.com is currently the only authorized retailer.
Why did I only received part of my order?
In some cases, items may be shipped from a separate warehouse, so your packages will arrive in separate packages. In other cases, items may be backordered at the time of your purchase and therefore, some items may be shipped separately to ensure the fastest shipping possible.
I received a coupon after I purchased, why is it not applied to my order?
Some customers may unlock a special discount AFTER a purchase is made. This offer is for additional items and does not apply to the order already processed. If you place a second order, the discount will be applied to your additional items. If you place a second order with your discount and would like to cancel one of the orders, the order that includes the special discount will be cancelled and refunded.
I ordered a small but the item I received has a medium tag.
Some items are shipped with a tag reading a different size than what the packaging says. This is because the item runs smaller than average US sizing. The size you ordered will fit as the size shows on our US sizing chart regardless of what the tag inside may read.
My item does not fit, can I get a different size?
If you would like to exchange your order, please reach out using our Contact Us page and include your name and order number. We will be happy to assist with your exchange. Please note that the item being exchanged must be in its original condition in its original packaging.
If your question has not been answered here, please contact us using our CONTACT US page.